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Legenaire Pty Ltd - Return Authorization Request Form
Your Account Email
Warranty policy and procedure:
Please complete all of the details below and submit form to us. Your RA number will then be issued via email. An RA number is required before returning any goods to Legenaire, and it must be clearly printed and visible outside the box/parcel when the goods are being shipped.
All goods when purchased have 12 months warranty unless specified on the invoice. Warranty does not cover damage from accident, abuse, neglect, wear and tear, or attempted repair or tampering by unauthorized persons.
A Return Authorisation (RA) number must be obtained before returning goods together with a copy of the original invoices to Legenaire Pty Ltd (the Company) either for warranty claims or for return for credit.
Proper packaging must be used for all goods returned, as any warranty will be voided if goods are damaged during transit, and the damaged goods will not be accepted for credit and warranty.
A service charge of $55.00 will apply if the goods returned are subsequently found to be not faulty.
A re-stocking fee of 20% of the invoiced value is applicable to goods returned for credit that within 30 days of the dispatch date.
Goods that arrive at the Company later than 30 days from the invoice date cannot be returned for credit.
Goods that have been used cannot be returned for credit.
If a part of the products (e.g. pedals, power supply units, etc) is faulty, the Company will only provide the replacement for the faulty part.
If the software e.g. the PC driver is faulty, the Company will only provide the replacement for the software.
Completed RAs will be returned to the Customer with their next order.
The Customer returning goods under warranty is responsible for freight the returns to and from the Company.
Copyright 2006-2008 © Legenaire Pty Ltd ABN 85 121 170 812
All brand names are the register trademarks of their respective owners.