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RESELLER INFORMATION SHEET
About Us

LEGENAIRE TECHNOLOGY - Legenaire PTY LTD is an Australian company with the head office in Melbourne. Since originated in 2002, Legenaire has concentrated on supplying technical and engineering products and materials to Australian and New Zealand markets.

Working together with manufacturers, Legenaire is specialized in selection and design of materials and products for the local markets. Legenaire actually acts as an outlet of the manufacturers, bringing products directly from factories to Australia and New Zealand.

We not only promote what the manufacturers have, but also can have them to make what you want!

FAQs

Why need to update the PC drivers (i.e. the installation software) sometime?

Every year, there are new PC games released. The game developers add new features actions in the games. Sometime these additions are not compatible with the exiting PC drivers of. So, it is a common practice that the manufacturers regularly update the PC driver, so that the existing PC accessories can play with new games.

How to get the new PC drivers?

You can download the new driver from our web site: www.legenaire.com.au or you can contact us asking to email or post you a copy of the driver.

If you receive the driver by email, the driver will be in RAR or ZIP format to avoid being filtered as virus. You need to uncompress this file before it can be used.

How to uncompress the new PC drivers in RAR or ZIP format?
  • Download and save the compressed files of the PC drivers from the email onto your PC.
  • Download the free software "WinRAR 3.30" or later versions from the web site www.rarlab.com onto your PC. Double click the downloaded file "winrar.exe" to install "WinRAR 3.30" or later versions on your PC.
  • Open the "WinRAR 3.30" or later versions and follow the instruction to uncompress the RAR or ZIP files into executable PC drivers in EXE format. These executable files normally reside in the same folder that you save the RAR or ZIP files.

If you have any inconvenience to conduct the above procedure, please let us know. We will post you the floppy discs with the executable new PC drivers in the EXE format.

Can the PS2 dance mat work on PC with the PS2 to PC converter?

Most of the keys of the PS2 dance mat will work with the PC dance games via the PS2 to PC converter. However, one thing it could not do is that the PC dance games could not recognize when you step 2 keys together (i.e. top/bottom or left and right keys).

Our PS dance mat (code AT0501) is designed specially for PC, which will allow stepping on 2 keys at the same time.

How to test the returns at your shops?
  • Install PC drivers on your PC and access "Control Panel/Game Controller" in Windows to test PC accessories. You can download the PC drivers from our web site: www.legenaire.com.au or contact us to obtain the drivers via email or post.
  • Use PS2, XBox, GC, etc. consoles and a suitable game such as ones with vibration function to test non-PC accessories.
  • You can also use our converter products, such as the PS2 to PC converter (product code FT596) and the XBox to PC converter (product code FT683), to test PS2 and XBox pads, wheels, etc., on your PC.
  • Sometime you may like to confirm the faulty on a different console in another room, as local electron magnetic interference can cause some problems, e.g. a loss of the larger beam for PS2 guns.
How to deal the return of the steering wheel products at your shops?

The steering wheels are the complex products. They consist multiple units e.g. the main wheel, the pedal and the power supply and need PC drivers to work with PC games. In other words, some customers will find it more difficult to set up and use the steering wheel than game pads. They may return the wheels to you thinking they are faulty, while actually there is nothing wrong with the wheels or they just need a slightly adjusting. We recommend the following practices when dealing with returns of steering wheels at your shops:

  • Must test the wheel at the your shop first. In most cases, the problem is originated by inadequate setting by the customers.
  • If the pedal or the power supply is broken, only replace the pedal or the power supply for the customers. Do not replace the whole wheel, as it will add on the cost and force up the wholesale prices. Legenaire will supply you the replacement for the pedal or power supply.
  • If the steering wheel is working with some PC games but not others, it is likely to be the problem with the PC driver (i.e. the installation software). Do not replace the wheel, as the hardware is perfectly OK. You may inform your customer that you will get an updated driver from Legenaire for them or tell them that they can download the new driver from our web site: www.legenaire.com.au.
Are you better off paying freight cost separately from the goods cost?

Yes. We have found that the actual cost of delivery is around 3-6% of order value for the capital cities on the East Coast such as Adelaide, Melbourne and Sydney, and for the other destinations such as Perth and countries is about 10%. The industrial norm for providing free delivery is to actually have wholesale prices increased by 15-18%. So, you will save in paying the actually 3-6% instead of paying 15-18% increase in wholesale prices.

Could Legenaire provide the free delivery?

Yes. On request, Legenaire can provide a Free-in-Store (FIS) price list for net order vale >$300. A freight fee of $14.8 (GST Exc.) applies if the order value <$300. However, the prices in the list are about 13% higher than our normal pricelist.

Why is the "CBD special" price is lower than the normal "W/S" price in the pricelist?

The nature of the Legenaire's business as manufacturer-outlet/importer/wholesaler determines that the performance of the company is very much influenced by the speed of cash capital turning (i.e. the speed is higher when the goods sold by CBD). That means that, if the cash capital turning is faster, we also can perform well at a lower margin. That is why Legenaire can provide further lower prices to our customers at CBD prices.

How can you help us to maintain the low W/S prices?

Your help in conducting return processing actually is the key for maintaining low W/S prices.

As well known, big retailer stores allow customer to return goods regardless if the goods are really faulty or not. This is due to the fact that their shop staff does not have the capability and are not trained to check the goods. While the true faulty rate is only 2%, the total return in these large stores can be >20-30% for game accessories. Wholesalers have found later that ninety percent of the return is actually perfect products. This problem is worse for the complex products such as the steering wheels. The solution that these wholesalers come out is that they increase the W/S prices by 30-50%. Some wholesalers have decided that they do not carry the steering wheels as to avoid such situation.

Legenaire is keen to maintain the competitive W/S prices of our products, including the complex products like steering wheels. We can only achieve these goals with you help: to make sure that only TRUE faulty goods are returned to your shops. As long as you can prevent the return of Good products and we at Legenaire make sure that the quality of imported products are good, we together should be able to maintain the competitive W/S prices.

Does Legenaire accept the credit cards, such as VISA and MASTER?

Yes, we use PayPal to process credit payment. PayPal has the industry-leading fraud prevention technology, and is safe and easy to use. PayPal provides excellent privacy for you, as we even do not see your credit number when you pay by PayPal. A transaction fee of 2.4% is applied, which is much lower than bank fees.

The procedure for paying your invoices is:
Step 1 - you let us know (e.g. by email) that you like to pay your invoices by credit card; Step 2 - we will send an email to you via our PayPal account, which details the payment amount including 2.4% fee and contains a link to PayPal; and Step 3 - you click the PayPal link and follow the online instruction to complete the payment.

Place An Order
Orders are accepted by fax, email, phone and online. Please ensure your order has our product numbers. In the event you do not use our product numbers we cannot guarantee you will receive the correct items.

Upon receipt of your order, we will prepare the order and the invoice detailing stock availability, prices, GST, and applicable freight charges. We shall ship the goods to you immediately.

Should you wish to use your own courier, please provide the courier's name, phone number and your account number and make sure that the courier has a contact name at Legenaire and knows which the Customer they are picking up for.

Payment Options
  • Direct payment to our Commonwealth Bank of Australia account through any bank or desktop banking program (i.e. Electronic Banking or Internet). Please be sure to use your order number as a reference when processing the transaction. it may take 1-2 days before the payment is confirmed. Our Bank details for Direct Deposit:


    Account Name: Legenaire Pty Ltd
    Bank: Commonwealth Bank of Australia
    BSB: 063000
    Account No: 11216071

Please email or fax us your order and deposit slip to indicate payment.

  • Cheque payment (e.g. Personal Cheque, Company Cheque and other Bank Cheques) to IT Warehouse by sending the cheque to designated address. For cheque payment, please send to follow address:


    Cheque Pay To: Legenaire Pty Ltd
    Mailing Address: PO Box 2872, Rowville, Victoria 3178, Australia.

  • Credit Cards (Visa, MasterCard).

If you have any concerns/queries please feel free to contact us.
E-mail: info@legenaire.com.au Tel: (03) 9764 5951 Fax: (03) 9764 4209

Shipping

We use courier companies to ship your orders that are packed in cartons. Their charges are determined by quantity and destination. As they will charge a minimum fee even that the carton is small, we may post small boxes to you by the Australia Post to save shipping cost for you.

Return & Warranty
Please complete all of the details below and fax this form to us. Your RA number will then be issued via email. An RA number is required before returning any goods to Legenaire, and it must be clearly printed and visible outside the box/parcel when the goods are being shipped.
  • All goods when purchased have 12 months warranty unless specified on the invoice. Warranty does not cover damage from accident, abuse, neglect, wear and tear, or attempted repair or tampering by unauthorized persons.
  • A Return Authorisation (RA) number must be obtained before returning goods together with a copy of the original invoices to Legenaire Pty Ltd (the Company) either for warranty claims or for return for credit.
  • Proper packaging must be used for all goods returned, as any warranty will be voided if goods are damaged during transit, and the damaged goods will not be accepted for credit and warranty.
  • A service charge of $55.00 will apply if the goods returned are subsequently found to be not faulty.
  • A re-stocking fee of 20% of the invoiced value is applicable to goods returned for credit that within 30 days of the dispatch date.
  • Goods that arrive at the Company later than 30 days from the invoice date cannot be returned for credit.
  • Goods that have been used cannot be returned for credit.
  • If a part of the products (e.g. pedals, power supply units, etc) is faulty, the Company will only provide the replacement for the faulty part.
  • If the software e.g. the PC driver is faulty, the Company will only provide the replacement for the software.
  • Completed RAs will be returned to the Customer with their next order.
  • The Customer returning goods under warranty is responsible for freight the returns to and from the Company.
Privacy Policy

Legenaire recognises that your privacy is imperative to you and that you have a right to control your personal information. We know that providing personal information is an act of trust and we take that seriously. Unless you give us explicit consent to act otherwise, Legenaire is committed to protecting and maintaining the privacy, accuracy and security of your personal information.

Legenaire collects personal information for the following purposes:

  • selling, promoting and provision of goods and services
  • maintenance of product warranties.
  • provision of information on our products and services that you request via post, telephone or email.

If you do not wish to provide Legenaire with personal details, then we will not be able to provide you with the products, services and warranty that you require. Legenaire may disclose your personal information to organizations within Australia to facilitate us in providing some products and services. These organizations have compliant privacy procedures in place and must not use your personal information for any other purposes. You have control over how your personal information is used. Should you no longer wish to receive any particular materials, correct and update any personal information or have any question about this Privacy Policy, please contact by email info@legenaire.com.au

Terms & Conditions
Interpretation in these terms and conditions unless the context otherwise requires:
"the Company" means Legenaire Pty Ltd. "the Customer" means a person, a business, a company or a party to any contractual agreement with the Company, subjected to these terms and conditions. "Goods" means all the goods supplied by the Company to the Customer. "Guaranteed obligations" means all money and obligations that are or may in the future become due, owing or parable by the Customer to or in favour of the Company on any account.
  1. Placement of an order (both verbal and written) and use of the legenaire.com.au web by the Customer assumes acknowledgement and acceptance of terms and conditions herein. No provisions of the Customer order shall override any provisions of these terms and conditions. All orders must be confirmed on an official purchase order or on an invoice signed by the Customer.
  2. Any Quotation made by the Company is not an offer to sell, and no order given in pursuance of any Quotation shall bind the Company unless accepted by it. Unless otherwise agreed in writing, all orders are subject to acceptance by the Company within seven (7) days of receipt by the Company of the Customer's offer.
  3. All orders placed are subject to confirmation and acceptance by the Company, this includes the pre-paid orders.
  4. All pricing is in Australian dollars and exclusive of GST. The pricing and stock availability are subjected to change without prior notice.
  5. The Company reserves the right to refuse to supply any order(s) without providing a reason for such refusal.
  6. The Customer may not cancel order(s) except with written consent from the Company.
  7. The Company in its sole and absolute discretion will arrange physical delivery of products to the Customer at the Customer's business address. All freight charges are to be borne by the Customer. The Company reserves the rights to adjust freight cost at any time.
  8. The Customer is responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
  9. The Company will not accept any responsibilities or charges for transport arranged by the Customer or arranged by the Company on behalf of the Customer.
  10. The Customer shall be deemed to assume and shall be liable for loss or damage to products from the time they are placed on to the vehicle to transport them from the Company's premises unless the Customer has insured the item when buying from the Company.
  11. Any orders not received cannot be replaced or refunded in credit until 30 Calendar Days have passed and sufficient investigations have been made with the delivery provider.
  12. Any date Quoted for delivery is an estimate only. Unless a guarantee shall have been given by the Company in writing providing for liquidated damages for failure to deliver by the Quoted date, the Company shall not be liable to the Customer for any loss or damage howsoever arising for failure to deliver on or before the Quoted date. The Customer shall accept and pay for Products, not withstanding any failure by the Company to deliver by the Quoted date.
  13. Goods specially ordered in, must be fully paid for prior to delivery & cannot be returned or exchanged without express approval from the Company in writing. The latter case would still attract the normal restocking fee.
  14. First time buyers should allow approximately 14 days for delivery, due to account establishment.
  15. Due to changing market forces and other extenuating circumstances that affect product availability and price stability, the Company reserves the right to withdraw any product we advertise and change prices without notice.
  16. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. The Company reserves the right to make changes and corrections in prices, products, and specifications without notice.
  17. Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products that the Company carries are often not identical as the contents contained in the links. If unsure, please contact our sales team.
  18. The specifications of all products in the Company's catalogues, web site, broaches, etc. are approximate and subjected to change without prior notice.
  19. The illustrations of all products in the Company's catalogues, web site, broaches, etc. are for information only. Product models and physical furnishing are subject to variation without prior notice.
  20. All goods when purchased have 12 months warranty unless specified on the invoice. Warranty does not cover damage from accident, abuse, neglect, wear and tear, or attempted repair or tampering by unauthorized persons.
  21. A Return Authorisation (RA) number must be obtained before returning goods together with a copy of the original invoices to the Company either for warranty claims or for return for credit.
  22. Proper packaging must be used for all goods returned, as any warranty will be voided if goods are damaged during transit, and the damaged goods will not be accepted for credit and warranty.
  23. The Customer returning goods under warranty is responsible for freight the returns to and from the Company or the manufacturers whichever is applicable.
  24. A service charge of $55.00 will apply if the goods returned are subsequently found to be not faulty.
    Returns for credit will only be accepted for the goods to arrive at the Company within 30 days of the dispatch date. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable in credit..
  25. A re-stocking fee of 20% of the invoiced value is applicable to goods returned for credit that within 30 days of the dispatch date.
  26. Goods that arrive at the Company later than 30 days from the invoice date cannot be returned for credit.
  27. Goods that have been used cannot be returned for credit.
  28. If a part of the products (e.g. pedals, power supply units, the PC driver, etc) is faulty, the Company will only provide the replacement for the faulty part.
  29. Product(s) discontinued by shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
  30. Completed RAs will be returned to the Customer with their next order.
  31. The Company does not provide advance replacement under any circumstances. Please keep this in mind when you place your order. The Company is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
  32. If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the Customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
  33. The Company owns the title of any extra goods shipped with your order that have been dispatched in error.
  34. There will be no credit given on order price difference, due to price drops.
  35. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
  36. Cancellations may be communicated by telephone, email or Fax. Saturdays, Sundays and holidays by E-mail or Fax only.
  37. Cancellations for assembled system orders will incur a 10% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
  38. Cancellation for specially ordered items will also attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.
  39. The Company shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of any product purchased.
  40. If requested by the Company, the Customer may be required to provide information in that the Company can easily assist the Customer with any monetary refund or cancellation. This information may include member's names, address, home phone, work phone, credit card details and other relevant information required by the Company. Failure to provide sufficient information may delay the refund or cancellation, the Company is not to be held responsible for any delays according to clause provided by the Company.
  41. The title to the Products will pass to the Customer when payment in full for the Products has been received by the Company. Until the Customer has paid to the Company the full purchase price: (a) Customer shall hold the Products as bailee for the Company, (b) the Products shall be stored at the Customer's risk, and in such manner that they are readily distinguishable from other products owned by the Customer or other persons, (c) the Customer shall indemnify the Company against any claim, action, proceeding, damage, loss, costs, expense or liability whatsoever, arising out of the possession, use or disposal of the Products by the Company, or repossession or attempted repossession by the Company, (d) any sale of the Products shall be effected as bailee for the Company, and the proceeds of such sale shall be held on trust for the Company. The proceeds of such sales must be held in a separate account or otherwise clearly identified in the books and records of the Customer, and (e) the Customer shall permit the Company to inspect the Products, and the records and books of the Customer to the extent that they relate to the Products.
  42. In the event that: (a) the Products are not paid for in full in accordance with these terms and conditions of sale, or any other agreement between the Company and the Customer; or (b) the Customer commits any breach of the terms and conditions of sale or any other agreement between the Company and the Customer; or (c) the Customer receives notice of or reasonably believes that a third person may attempt to levy execution against the products; or (d) the Customer makes or proposes to make an arrangement with its creditors or is placed under official management, or a petition is presented, or an application filed for the winding up of the Customer, or the Customer ceased to trade, or the Customer (being a natural person) commits an act of bankruptcy, then the Company may, at any time, without notice to the Customer, and without prejudice to any other right which it may have against the Customer, terminate the contract and the bailment referred to above, and enter upon any premises owned or occupied by the Customer where the Company reasonably believes the Products may be stored, and repossess the Products without being liable for any damage caused, and subsequently dispose of the Products at its discretion. In this event, the Customer ceases to be liable to the Company for payment for the Products, if Moneys are recovered in full.
  43. Unless otherwise agreed in writing, payment for products supplied shall be made in full by the Customer to the Company without deduction or demand, within the approved term as advised by the Company, or in the absence of a term approved by the Company, within (7) days from the order date.
  44. Terms of Cash Before Delivery (CBD) payment: all dispatches of orders are subjected to bank clearances.
  45. Terms of Credit Account payment: All new Customer will operate for a period of 3 months on "cash before delivery" basis before they will be considered for credit terms. The approval of the credit application is dependent on order volume per month and the payment record. Payment of credit accounts become due when either the time limit or dollars limit is reached. Where the Company has extended credit terms, the Company retains the right to vary or withdrew credit facilities at any time.
  46. If the Customer defaults in payment to the Customer, (a) the Company reserves the right to charge interest during the period of default at the rate for the time being fixed under Section 2 of the Penalty Interest Rates Act 1983, (b) All moneys owing by the Customer to the Company shall become due and payable forthwith without demand, and (c) The Company may at its sole and absolute discretion suspend the provision of credit to the Customer until all amounts owing by the Customer are paid in full.
  47. Any dishonored cheque will attract a fee of $30.00 each time.
  48. The company directors of the Customer unconditionally and irrevocably guarantees to the Company the payment and satisfaction by the Customer of Guarantee Obligations. If the Customer does not duly pay and satisfy any of the Guaranteed Obligations, the company directors of the Customer must pay in full or satisfy the Guaranteed Obligations.
  49. The company directors of the Customer unconditionally and irrevocably indemnifies the Company from and against all actions, suits, claims, demands, obligations, liabilities, losses, damages, costs and expenses suffered or incurred or parable or threatened against the Company, if the whole or any part of the Guaranteed Obligations are not fully enforceable against or not fully recoverable by the Company from the Customer and the company directors of the Customer.
  50. The Company shall not be liable to the Customer, or to any other person whomsoever, for any loss or damage whatsoever or howsoever caused arising directly or directly in connection with the Products, other than expressly imposed by statute in terms of which it is not possible to limit or exclude liability.
  51. The Company expressly excludes liability for consequential loss or damage including but not limited to loss of profit, business, revenue, goodwill or anticipated savings.
  52. The Customer must provide current, complete, and accurate information about the Customer at all times.
  53. The Customer is entirely responsible for their account, which includes confidentiality, any and all activities through using the Customer's account, the Company will not be held responsible in any manner.
  54. On the first purchase the Customer places with the Company, the Customer might be required to provide additional identification to the Company to help eliminate Internet credit card fraud and to provide additional security.
  55. The Company reserves the right to terminate a Customer's account if it is found to contain false, incomplete, inaccurate information. If any security concerns or breaches arise from the Customer, they shall report it to the Company immediately.
  56. The Company does not store any credit card details for any Customers. The Customer will ensure that credit card details are their sole responsibility to safe guard.
  57. The Company shall not be liable in respect of any difference or complaint arising out of the terms and conditions of sale unless the Customer advises the Company in writing of the difference or complaints not later than fourteen (14) days after the date of the occurrence of the events or circumstances on which the difference of complaint is based.
  58. The failure or neglect by the Company to enforce or waiver the provisions hereof, shall not be constituted nor shall be deemed to be a waiver of the Company's rights hereunder, nor in any way effect the validity of the whole or any part of the terms and conditions of sale, nor prejudice the Company's right to take subsequent action.
  59. In the event that any part of these terms and conditions shall be deemed invalid, unlawful or un-enforceable to any extent, such terms or conditions shall be severed from the remaining terms and conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
  60. The Company and the Customer agree that the terms and conditions of sale shall be governed by the laws of the State of Victoria.
  61. These terms and conditions are subject to change without any prior notice.

Copyright 2006-2013 Legenaire Pty Ltd ABN 85 121 170 812
All brand names are the register trademarks of their respective owners.